Support
Veduta support
If you have a question or a problem with Veduta, write directly. We usually reply the same day, and within two working days at the latest.
- Version
- 2.0.0
- Updated
- October 2, 2026
- Requires
- iOS 18.0+
- Devices
- iPhone and iPad
Common questions
My collage or photo isn't saving to my gallery. What should I do?
Veduta's permission to add to your gallery may be turned off. On your iPhone or iPad, go to Settings → Veduta, allow photo access and try saving again.
Which permissions does Veduta ask for, and why?
Veduta only asks for add-only access so it can save the photos and collages you edit to your gallery. When you pick photos to edit, only the photos you select are brought into the app.
Where are my photos kept? Are they uploaded to a server?
No. Editing happens on your device, with no account and no sign-in, and Veduta never uploads your photos to any server. The work you save is added to your gallery.
Will I lose an unfinished edit?
No. Your drafts are saved automatically while you edit, so you can pick up where you left off when you come back to the app.
If I delete a piece from Veduta, is the copy in my gallery deleted too?
No. Deleting a piece in Veduta only removes it from the Veduta library; the copy in your gallery is kept.
How do I restore Veduta Pro on a new phone?
In Veduta, tap “Restore Purchases” in the Subscription section of Settings; you need to be signed in with the Apple Account you used to buy. Once Pro is active, your exports are saved in 4K with no watermark.
How do I cancel Veduta Pro?
On your iPhone or iPad, open Settings → Apple Account (your name) → Subscriptions, or tap “Manage Subscription” in the Subscription section of Veduta's Settings. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period.
Does Veduta work on iPad?
Yes. Veduta is designed for iPhone and iPad and requires iOS 18 or later.
Including these gets it solved faster
- Device model and iOS version
- App version (listed in the table above)
- What you were trying to do and what happened
- A screenshot if you have one
Subscriptions and refunds
Subscriptions are managed by Apple. To cancel, use Settings > Apple Account > Subscriptions; refund requests are assessed by Apple.
Your data
Your photos and collage projects are processed and stored on your device only; nothing is uploaded and no account is required. The subscription layer works with a randomly generated identifier, the Apple purchase receipt and technical details such as app version, language, country and a developer-scoped device identifier; your photos are never sent.
The app's own site
The privacy policy, KVKK notice and terms of use for Veduta live on the app's own site.