Support
Gezi Rehberi support
If you have a question or a problem with Gezi Rehberi, write directly. We usually reply the same day, and within two working days at the latest.
- Version
- 2.3.0
- Updated
- September 10, 2026
- Requires
- iOS 16.0+
- Devices
- iPhone and iPad
Common questions
Which permissions does Gezi Rehberi ask for, and why?
Location shows places near you; “Always” access is only requested for alerts when you approach a favorite and for automatic visit detection. Calendar adds your route plan, the camera scans signs, photo access adds photos to your journal, the microphone and speech recognition power voice search, health data (read-only) feeds step and distance stats, and Face ID protects your journal.
Where is my data stored?
Your favorites, visits, journal and routes are kept on your device; journal notes are encrypted on the device and no account is needed. Syncing favorites, visits and collections across your devices with your Apple Account is optional and off by default; the “What leaves your device?” screen in Settings shows what data leaves the device.
How do I move my journal to a new device?
In Gezi Rehberi, use “Journal archive (with photos)” under Settings → Data Management to save your notes and photos in a single file, then restore it on the new device with “Import from backup” on the same screen. The journal archive is a Pro feature; the archive is unencrypted, so only save it somewhere you trust.
Does it work offline?
Downloaded province packages let you keep exploring when the signal drops, and you can choose to download packages over Wi-Fi only. Map tiles and new discovery still need a connection, so Gezi Rehberi is not a full offline map.
Someone sent me a route link. How do I open it?
To open the route, install Gezi Rehberi, then tap the link again.
How do I restore Gezi Rehberi Pro on a new phone?
In Gezi Rehberi, tap “Restore purchase” in the Subscription section of Settings or “Restore Purchase” on the Pro screen; you need to be signed in with the Apple Account you used to buy. This restores Pro access only, not your journal or routes.
How do I cancel my Gezi Rehberi subscription?
On your iPhone or iPad, open Settings → Apple Account (your name) → Subscriptions. While Pro is active, you can also get there by tapping “Manage subscription” in the Subscription section of Gezi Rehberi's Settings; refund requests are reviewed by Apple at reportaproblem.apple.com.
Does Gezi Rehberi work on iPad?
Yes. Gezi Rehberi runs on iPhone and iPad with iOS 16 or later; syncing across devices requires iOS 17 or later.
Including these gets it solved faster
- Device model and iOS version
- App version (listed in the table above)
- What you were trying to do and what happened
- A screenshot if you have one
Subscriptions and refunds
Subscriptions are managed by Apple. To cancel, use Settings > Apple Account > Subscriptions; refund requests are assessed by Apple.
Your data
Visits, travel journal, favourites and the discovery map are stored on the device, as are offline province packs. If you grant location access, your coordinates are passed to the relevant services only at query time so nearby places and weather can be shown — they are not linked to your identity and we do not store them.
The app's own site
The privacy policy, KVKK notice and terms of use for Gezi Rehberi live on the app's own site.